ALJE IT Support

Dear Team,

Cisco AnyConnect VPN application is not supported by ALJ IT anymore and will be obsolete. A new PaloAlto GlobalProtect VPN agent will be its alternative, below is the step by step procedure for downloading the new VPN Agent.

1. Download PaloAlto VPN Agent Link: https://myvpn.alj.com/global-protect/login.esp

2. Login with your username and password.

3. Download VPN agent as per your device’s OS (Windows 64-bit OS in most cases)

4. Once the VPN agent is downloaded then raise a new VPN agent installation request by sending an email to helpdesk@aljehelpdesk.freshservice.com or directly by logging in from your FreshService portal https://aljehelpdesk.freshservice.com/. 

Note: Please ensure that you are not connected with ALJ Network while accessing this link.

Use myvpn.alj.com for connecting with ALJ Network instead of vpn.alj.com.

Thank you,

ALJE IT Team